City Desk/Service Support Representative

Position: City Desk/Service Support Representative
Location: Minot, ND
Status:
Full-time

Position Description:

We are looking for the right person to fill a dual role in our Minot, ND office.  The position will be a combination of City Desk and Service Support.  For part of the work day, this person would be working in a high-traffic City Desk (parts counter).  The Service Support Rep role meets the customer’s needs through dispatching, scheduling, billing and communicating with the customer.

Responsibilities include:

  • Processing sales transactions
  • Materials / job picking for service technicians and construction team
  • Shipping and receiving
  • Inventory control
  • Ensure all company processes, procedures and work standards are being followed
  • Service Call process management
  • Efficient and effective dispatching of service team
  • Service call close and invoicing
  • Controlling non-bill orders

 

Position Knowledge, Skills & Abilities Requirements:

  • Experience: Petroleum Services preferred
  • Strong judgment and decision making ability
  • Effective and efficient oral and written communication skills, with the ability to interact with multiple levels of customers, employees and management
  • Good organizational and prioritization skills
  • O’Day Equipment is an Equal Opportunity Employer