Position: City Desk/Service Support Representative
Location: Minot, ND
Status: Full-time
Job Description:
O’Day Equipment is a B2B petroleum equipment and service company founded in 1935 in Fargo, ND. For over 80 years, our focus has been to provide equipment and service for motor fueling systems in the upper Midwest. We exist to deliver tools and expertise to solve customer problems and help them make more money.
Position Description:
We are looking for the right person to fill a dual role in our Minot, ND office. The position will be a combination of City Desk and Service Support. For part of the work day, this person would be working in a high-traffic City Desk (parts counter). The Service Support Rep role meets the customer’s needs through dispatching, scheduling, billing and communicating with the customer.
Responsibilities include:
- Processing sales transactions
- Materials / job picking for service technicians and construction team
- Shipping and receiving
- Inventory control
- Ensure all company processes, procedures and work standards are being followed
- Service Call process management
- Efficient and effective dispatching of service team
- Service call close and invoicing
- Controlling non-bill orders
Position Knowledge, Skills & Abilities Requirements:
- Experience: Petroleum Services preferred
- Strong judgment and decision making ability
- Effective and efficient oral and written communication skills, with the ability to interact with multiple levels of customers, employees and management
- Good organizational and prioritization skills
- O’Day Equipment is an Equal Opportunity Employer