Service Support Representative

Position: Service Support Representative
Location: Fargo, ND
Status: Full-time
Position Summary: The Service Support Representative is responsible for maintaining a high level of customer service to O’Day Equipment customers.  The SSR will be meeting the customer’s needs through dispatching, scheduling, billing, and communicating with the customer to understand their needs and follow up the service ticket until the situation is resolved and the customer has no further issues.

Essential Duties & Responsibilities

  • Oversee service needs of customers and bring highest level of customer service in each instance
  • Efficient dispatching of technicians, creation of service calls and scheduling
  • Assist with Job/ Construction scheduling
  • High level of communication and service with both the technician and the customer
  • Managing non billable orders and prevention of overuse
  • Ensure timely completion of all service calls
  • Work with Accounting team for Invoicing
  • Assist in customer updates